Returns & Exchanges
At Embryolisse USA, we want you to be completely satisfied with your skincare purchase. If you are not happy with your order, we accept returns of unopened and unused products within 30 days of the delivery date.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the items in their original packaging to ensure they are protected during transit and include a copy of your packing slip.
Ship the Items
Affix the provided shipping label or use a trackable shipping service to send your return back to our distribution center.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing